Highcross Corner Booking Terms and Conditions
1. Definitions and Interpretation
In these booking terms and conditions (the “Conditions”):
- ‘We’, ‘us’ and ‘our’ means Andrew and Charlotte Gadsden, trading as Highcross Corner, of 1 Highcross Road, Poulton-le-Fylde, FY6 8BA
- ‘You’ and ‘your’ means the person making the booking
- ‘Guest(s)’ means all guests in your group under the booking
- ‘Property’ means the holiday cottage you are booking
- ‘Booking’ means your reservation of the Property
2. Application of Terms
These Conditions apply to each booking you make through us. By submitting a booking request, you acknowledge that you have read, understood, and agree to be bound by these Conditions. Please read these Conditions carefully before proceeding with your booking, along with all other information relevant to your booking, including any specific conditions or restrictions set out in the Property description.
3. Provisional Bookings and Confirmation
IMPORTANT: All bookings are provisional until confirmed by us in writing.
3.1 When you submit a booking request, this constitutes an offer to book the Property on these terms. No legally binding contract exists between us until we issue written confirmation.
3.2 We will review your booking request and, if accepted, will send you a written booking confirmation by email (the “Booking Confirmation”). Only upon receipt of this Booking Confirmation does a legally binding contract come into existence between us.
3.3 We reserve the right to refuse any booking request for any reason. If we do not accept your booking, we will notify you and promptly refund any money you have paid.
3.4 You must check the Booking Confirmation carefully upon receipt. If any details are incorrect, you must notify us immediately.
3.5 For bookings of 28 days or more, we may require additional time to process your request before issuing a Booking Confirmation.
4. Your Booking
4.1 The person entering into the booking contract must be at least 18 years old at the time of making the booking.
4.2 By making the booking, you confirm that:
- You are authorised to make the booking on behalf of all guests
- You and all guests agree to comply with these Conditions
- All information provided in relation to your booking is complete and accurate
4.3 You are responsible for making all payments due in relation to the booking.
5. Payment Terms
5.1 A deposit of 25% of the total booking cost is required at the time of booking, unless otherwise stated.
5.2 The balance payment must be received no less than 60 days before your scheduled arrival date.
5.3 For bookings made less than 60 days before arrival, full payment is required at the time of booking.
5.4 All payments must be made in pounds sterling. You are responsible for any bank charges or exchange rate costs to ensure we receive the correct amount in pounds sterling.
5.5 If balance payment is not received by the due date, we will send a reminder. If payment is not received within 7 days of the reminder, we may treat your booking as cancelled and retain all deposits paid. We will also be entitled to re-let the Property.
6. Pricing
6.1 All prices quoted include the rental cost and applicable UK taxes.
6.2 We reserve the right to correct pricing errors at any time before confirming your booking.
6.3 You must check all details and prices at the time of booking.
7. Cancellation by You
7.1 To cancel your booking, you must notify us in writing by email. The cancellation takes effect from the date we receive your notification.
7.2 Cancellation charges apply as follows:
For stays of 14 nights or less:
- More than 60 days before arrival: No charge
- 31-60 days before arrival: 50% of total booking cost
- 0-30 days before arrival: 100% of total booking cost
For stays of 15 nights or more:
- More than 60 days before arrival: Loss of deposit
- 31-60 days before arrival: 50% of total booking cost
- 0-30 days before arrival: 100% of total booking cost
7.3 We strongly recommend you take out appropriate holiday insurance to cover cancellation costs.
8. Changes to Your Booking
8.1 If you wish to change any detail of your confirmed booking, we will endeavour to accommodate your request but cannot guarantee this will be possible.
8.2 An administration fee of £50 may be charged for any changes.
8.3 Some changes may be treated as a cancellation and rebooking, in which case cancellation charges may apply.
9. Your Responsibilities
9.1 You and your guests agree to:
- Keep the Property clean and tidy
- Leave the Property and its contents (including furniture, furnishings, fixtures, fittings, information materials and other documentation) in a similar condition as found on arrival
- Not cause damage to the Property or its contents
- Not use the Property for any illegal or commercial purposes, including subletting
- Not exceed the maximum occupancy stated in the booking
- Comply with all Property rules and local regulations
- Behave in a way that does not break any law or regulation
9.2 You are liable for the actual costs of any damage, breakage, loss or missing items caused by you or your guests, along with any extra costs that may result. We may request additional payment to cover these costs.
9.3 We may refuse entry to the Property or require you to leave if we reasonably believe you or your guests are behaving illegally, are in breach of these Conditions, or damage is likely to be or has been caused. In such cases, your booking will be treated as cancelled by you with no refund.
9.4 Arrival and departure times are as specified in your Booking Confirmation. If you fail to arrive by 12 noon on the day after your arrival date without notifying us or our representative, we may treat your booking as cancelled with no refund.
9.5 You are responsible for all keys provided. Lost keys will incur a charge of £50 per set.
9.6 Where a telephone is provided for guest use, you must reimburse any material call costs incurred during your stay.
10. Pets
Pets are not permitted unless specifically stated in the Property description. Where pets are allowed:
- They must not be left unattended in the Property at any time
- They must not be allowed on beds or furniture
- You are responsible for their safety
- You are responsible for ensuring pets do not cause damage to any furniture, fixtures, fittings, or structures within the Property boundaries
- You are liable for actual costs of any damage caused, including professional cleaning costs
11. Access
You must allow us or our representatives (including workmen) reasonable access to the Property during your stay for maintenance or inspection purposes. In emergencies or where problems need urgent attention and you cannot be contacted, we may enter without prior notice. If you request a tradesperson visit and no fault is found or the problem was caused by you, you will be liable for the call-out costs.
12. Special Requests and Accessibility
12.1 Any special requests must be made at the time of booking and confirmed in writing. We will pass reasonable requests to consider but cannot guarantee they will be met.
12.2 If you or any guest has a disability or medical condition that may affect your stay, please inform us before booking. We reserve the right to refuse a booking if we reasonably feel unable to meet particular needs.
13. Marketing Information
13.1 We aim to ensure all Property information is accurate, but changes and errors may occur. Small differences between descriptions and actual Property may exist as improvements are ongoing.
13.2 If facilities or services become unavailable or restricted, we will notify you as soon as reasonably practical. If changes are significant, you may cancel and receive a refund.
13.3 We are not responsible for changes or closures to local services or attractions.
14. Complaints
14.1 If problems occur during your stay, you must contact us or our representative immediately. This allows us the opportunity to rectify problems as quickly as possible.
14.2 Complaints raised after your stay has ended will not normally result in compensation.
14.3 Please note that holiday cottages are domestic homes and may not have immediate 24-hour maintenance services. We ask for your patience in working with us to resolve any issues.
14.4 Any complaints about our services (as opposed to the Property itself) must be made in writing within seven days of the end of your booking.
15. Liability
15.1 Our liability to you is limited to the total cost of your booking.
15.2 We are not liable for:
- Noise or disturbance originating from beyond the Property boundaries or beyond our control
- Breakdown of mechanical equipment (pumps, boilers, pool filtration, etc.)
- Failure of public utilities (water, gas, electricity)
- Any business losses, loss of profit, consequential or indirect losses
15.3 Nothing in these Conditions excludes or limits liability for:
- Death or personal injury caused by our negligence
- Any criminal act we may commit
- Any other liability that cannot be excluded by law
16. Force Majeure
16.1 We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to: failure of public utilities, strikes, labour disputes, natural disasters, epidemics, pandemics, disease outbreaks, acts of terrorism, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, accident, breakdown of equipment, fire, flood, snow, storm, difficulty or increased cost in obtaining workers or goods, and other circumstances affecting the supply of goods or services.
16.2 In such circumstances you may: (a) seek to rearrange your booking to an alternative date, subject to availability and our discretion; (b) receive a refund of costs paid in advance for any services not received, less any reasonable costs we have incurred; or (c) receive a refund as described in (b) in the form of a credit voucher for future use.
16.3 We strongly recommend you take out adequate travel insurance to protect your holiday investment.
17. Cancellation or Changes by Us
17.1 We do not expect to make changes to your booking, but sometimes problems occur. We reserve the right to cancel or change bookings if necessary.
17.2 If we need to make a significant change or cancellation, we will contact you (by phone if reasonably possible) as soon as practical to explain the situation.
17.3 For minor changes, we will notify you by email or post.
17.4 You must inform us as soon as reasonably practical whether you accept any change. If you do not respond, we may assume you wish to cancel.
17.5 If we cancel your booking or make a significant change that you do not accept, we will promptly refund all monies paid. We are not responsible for arranging alternative accommodation.
17.6 We have 48 hours after sending the Booking Confirmation to cancel your booking and issue a full refund if circumstances beyond our control arise, including technical issues with calendar syncing.
17.7 Neither we nor you shall have any further liability in the event of cancellation beyond the refund of monies paid.
15. Data Protection
We process your personal data in accordance with our Privacy Policy and applicable data protection laws.
16. Governing Law
These Conditions are governed by English law and any disputes shall be subject to the exclusive jurisdiction of the English courts.
Contact Information:
Andrew and Charlotte Gadsden
T/A Highcross Corner
1 Highcross Road
Poulton-le-Fylde
FY6 8BA
Last updated: 10 June 2025
Dog Code of Conduct
We are proud to provide quality, luxury accommodation in our beautiful holiday home, and enjoy meeting the different needs of all our guests by offering a selection of dog-free and dog-friendly holiday properties.
Guests must let us know they are bringing their dog at the time of booking. We take a small charge for this. When booking, guests are required to accept our Terms & Conditions and Dog Code of Conduct, so we can keep our cottages in excellent condition for all guests.
Upon departure, please leave the cottage as clean and tidy as possible. An additional cleaning fee will be incurred should excessive cleaning be required following your departure.
- Dogs must be booked and paid for in advance. Any dogs arriving without prior arrangement will need to be accommodated elsewhere at your own cost.
- We ask that you do not allow your dog on furniture or in bedrooms, please use the throws provided for the sofas. An additional cleaning fee will be incurred should there be evidence of dogs having been on beds or furniture.
- We cannot guarantee that any outside space at the holiday home is fully enclosed and advise that the perimeter is checked by yourself before letting your dog off the lead.
- Any damage caused by dogs to furniture, carpets, bed linen, towels etc. will incur a commensurate replacement or cleaning fee.
- We regret that dogs known to bark excessively are not permitted.
- Dogs are not allowed to be left unattended in any property unless they are happy to rest in their own cage brought from home and are unlikely to bark and disturb other guests.
- Please wash off muddy paws before entering the property; guest towels must not be used on dogs.
- Please clean up after your dog, including whilst in the property garden. Dog waste must be binned using appropriate bags.